ANALYSIS OF ACADEMIC TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION

Authors

  • Abdullah Al Mohaimen Nazmul Karim Study Center, Department of Sociology, Dhaka University, Dhaka-1000, Bangladesh
  • Fatima Gul Jahan Safeer Academy (A British Curriculum Educational Institute), Chittagong 4210, Bangladesh
  • Parsu Ram Sharma Department of Physical Science (Sherubtse), Royal University of Bhutan, Kanglung 42002, Trashigang, Kingdom of Bhutan
  • Jas Raj Subba Department of Physical Science (Sherubtse), Royal University of Bhutan, Kanglung 42002, Trashigang, Kingdom of Bhutan
  • Habibullah Bahar Safeer Academy (A British Curriculum Educational Institute), Chittagong 4210, Bangladesh
  • Mohammad Nazimul Hoque Deputy General Manager (Electrical and Automation), Karnafully Steel Mills Ltd., Bara Kumira, Sitakundu, Chittagong, Bangladesh
  • Khandaker D Islam Department of Physical Science (Sherubtse), Royal University of Bhutan, Kanglung 42002, Trashigang, Kingdom of Bhutan

DOI:

https://doi.org/10.46827/ejes.v9i5.4280

Keywords:

total quality management, education sector, quality assessment, higher education institute

Abstract

This study focuses on the overarching principles of quality improvement in an educational institution. Total Quality Management (TQM) is applied in this context because it indicates how this system has been and can be used to improve academic quality. This work is designed for all Higher Education Institutions (HEIs) in Bangladesh, with the exception of individual programs, departments, or services. It is used to assess and evaluate faculty members' interactions with students. Additionally, this research generates data on students' satisfaction with the institutions' varied offerings. Indeed, the research focuses on a variety of student concerns in order to compare how these institutions are now tackling quality issues to the TQM perspective and to identify both the strengths and weaknesses of these institutions' quality work. Structured questionnaires were launched and peer-to-peer interviews were performed for the analysis with moderately a large pool of students at multiple academic institutions. The findings of the result disseminated how a number of quality issues with pupils are resolved so as to develop an academic decision-making process. Finally this study offers sound guidelines and suggestions for guaranteeing effective learning processes in higher education systems.

 

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Author Biographies

  • Abdullah Al Mohaimen, Nazmul Karim Study Center, Department of Sociology, Dhaka University, Dhaka-1000, Bangladesh

    Abdullah Al Mohaimen, a young social scientist used to work as a researcher in the Social Science department in Dhaka University, Bangladesh. He is interested in working with social dilemma, ideological polarization, education policy, etc.

  • Fatima Gul Jahan, Safeer Academy (A British Curriculum Educational Institute), Chittagong 4210, Bangladesh

    Fatima Gul Jahan, a professional in Cambridge Certified English Language (Cambridge Regional College, UK) currently works as an ESL facilitator in British American Language Academy and Poetic English Zone, Chittagong, Bangladesh. From Modern Montessori International, London, UK in a collaboration with Delhi, India, she took Diploma in Early Childhood (focused on Montessori Philosophy). She feels keen interest in sustainable education policy for displaced children.

  • Parsu Ram Sharma, Department of Physical Science (Sherubtse), Royal University of Bhutan, Kanglung 42002, Trashigang, Kingdom of Bhutan

    Parsu Ram Sharma is working as an associate lecturer and program leader (physics) in the department of physical science of Royal University of Bhutan (Sherubtse).

  • Jas Raj Subba, Department of Physical Science (Sherubtse), Royal University of Bhutan, Kanglung 42002, Trashigang, Kingdom of Bhutan

    Dr. Jas Raj Subba is currently working as the head of the physical science department of Royal University of Bhutan (Sherubtse).

  • Habibullah Bahar, Safeer Academy (A British Curriculum Educational Institute), Chittagong 4210, Bangladesh

    Habibullah Bahar is a philanthropist in education sector. He holds a number of humanitarian works in Bangladesh.     

  • Mohammad Nazimul Hoque, Deputy General Manager (Electrical and Automation), Karnafully Steel Mills Ltd., Bara Kumira, Sitakundu, Chittagong, Bangladesh

    Engr. Nazimul Hoque (electrical engineer, automation, control and quality) is working as the Deputy General Manager (DGM) for TK Group Bangladesh. He has deep interest in working with quality analysis in education sector.

  • Khandaker D Islam, Department of Physical Science (Sherubtse), Royal University of Bhutan, Kanglung 42002, Trashigang, Kingdom of Bhutan

    Dr. Engr. Khandaker D Islam, an engineer, writer, educator, and vocal artiste & composer, is the man behind more than twenty published books on literature (poetry, prose, short story, translation etc.), education management & policy, renewable energy (wind energy in particular), energy transition policy, climate change, sustainable development, hunger, nature, theology, and some other branches of literary works. He used to work as an energy transition policy consultant for ActionAid Bangladesh and CAB (Consumers’ Association of Bangladesh). Currently he is positioned as the assistant professor at Royal University of Bhutan.

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Published

2022-05-08

Issue

Vol. 9 No. 5 (2022)

Section

Articles

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