E-LEARNING PLATFORMS AND UNIVERSITY STUDENTS SATISFACTION: A CASE STUDY FROM A BUSINESS ADMINISTRATION DEPARTMENT IN GREECE

Autori

  • Dimitrios Drosos Associate Professor, Department of Business Administration, University of West Attica, Athens, Greece
  • Chara Kottara Fulltime Lecturer, Department of Business Administration, University of West Attica, Athens, Greece
  • Eleni C. Gkika Laboratory and Teaching Staff, Department of Business Administration, University of West Attica, Athens, Greece
  • Stamatios Ntanos Assistant Professor, Department of Business Administration, University of West Attica, Athens, Greece

DOI:

https://doi.org/10.46827/ejes.v12i3.5868

Parole chiave:

e-learning, platforms, students’ satisfaction, multicriteria analysis

Abstract

It is clear that in the last few years, E-learning in Greece, as well as abroad, has witnessed significant growth and transformation. With the rapid evolution of technology and the widespread use of platforms, the university student's satisfaction has become a crucial factor in determining the success and innovation of platform operators in the Greek and global markets. The research results show that global students' satisfaction amounted to a high score of 90.79%. The results were analyzed using the MUSA (Multicriteria Satisfaction Analysis) model. MUSA is an ordinal regression model based on the principles of multicriteria decision analysis. Given the analysis of the results, measuring students' satisfaction is a strategic tool for platform efficiency and growth.

 

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Biografie autore

  • Dimitrios Drosos, Associate Professor, Department of Business Administration, University of West Attica, Athens, Greece

    Dr. Dimitrios Drosos is Associate Professor (Business Administration Dept.) at the University of West Attica. He holds a Diploma in Business Administration from the Technological Education Institute of Piraeus – Business School, a Master in Business Administration from Cardiff Metropolitan University – Cardiff School of Management with a major in Management Information Systems and a PhD from the University of Piraeus, Computer Science Department. He has presented a number of papers at national and international level conferences. He has also authored numerous publications in national and international journals. His principal research interests are in the area of Management Information System, E–Business, Multicriteria Analysis, Customer Satisfaction, and Total Quality Management. During the last years, he has been involved in various projects related to E - E-Business, Business Strategy, Re engineering, Planning, Management and Implementation of IT projects. He has worked for several years as a Director and Project Manager in multinational companies in Greece. From 2009 to 2015, he was a member of the Board of the Hellenic Operational Research Society (HELORS).

  • Chara Kottara, Fulltime Lecturer, Department of Business Administration, University of West Attica, Athens, Greece

    Dr. Chara Kottara is Economist – Accountant A’ Class. She is a Fulltime Lecturer, Dpt. of Business Administration, University of West Attica, Greece. She holds PhD in Social Sciences with a specialization in Economics, Management and Accounting. She has a Pedagogical qualification and specialization in Special Education. She holds certification from the National Organization for the Certification of Qualifications and Professional Guidance. Her main research interests include Accounting and Finance, Technology, University Pedagogy, E-learning, Blended Learning and Sustainable Development.

  • Eleni C. Gkika, Laboratory and Teaching Staff, Department of Business Administration, University of West Attica, Athens, Greece

    Dr. Eleni Gkika is a member of the Laboratory and Teaching staff of the Department of Business Administration at the University of West Attica. She has taught courses at the undergraduate and postgraduate level, including Entrepreneurship, Organizational Behavior, and Principles of Management. Her research interests focus on organizational changes, digital transformation, job satisfaction, and ICT adoption. 

  • Stamatios Ntanos, Assistant Professor, Department of Business Administration, University of West Attica, Athens, Greece

    Dr. Stamatis Ntanos is Assist. Professor at the University of West Attica, Greece. He has been teaching since 2001 in the Departments of Business Administration and Accounting. His research interests include Renewable Energy Sources and the Environment, Sustainable Development, Social Evaluation of Environmental Investments, Statistical Analysis, Economics and Finance, Business and Management.

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2025-03-08

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V. 12 N. 3 (2025)

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