EXPLORING CONVERGENCE AND DIVERGENCE IN TELEPHONE CONVERSATION BY ADOPTING JOOS’S MODEL OF FORMALITY: A CASE FROM A JORDANIAN UNIVERSITY
DOI:
https://doi.org/10.46827/ejmts.v5i1.591Keywords:
communication accommodation theory, convergence, cross-cultural communication, divergence, level of formality, social context الكلمات المفتاحية, نظرية التكيف في التواصل، التقارب، التواصل عبر الثقافات، التباعد، مستوى الرسمية، السياق الاجتماعيAbstract
This paper aims to investigate the use of convergence to or divergence on from the addressee by using Joos’s model of formality. For this purpose, three Jordanian secretaries have been asked to provide the researcher with their telephone conversations during two weeks using an application called “automatic call recorder”. This application is used at universities with both with the academic staff and the administrative staff. The data were qualitatively and quantitatively analyzed. The results revealed that the instructors use the formal style more, the secretaries use the intimate style is used more, and the administrators use the causal style more. None of the participants have used the frozen style.
ملخص: تهدف هذه الورقة البحثية إلى دراسة استخدام أسلوب التقارب أو التباعد عن المُرسَل إليه باستخدام نموذج جوس للشكليات. لهذا الغرض، طُلب من ثلاث سكرتيرات أردنيات تزويد الباحثة بمحادثاتهن الهاتفية خلال أسبوعين باستخدام تطبيق يُسمى "مسجل المكالمات الآلي". يُستخدم هذا التطبيق في الجامعات مع كل من أعضاء هيئة التدريس والهيئة الإدارية. حُلّلت البيانات نوعيًا وكميًا. أظهرت النتائج أن الأساتذة يستخدمون الأسلوب الرسمي أكثر، والسكرتيرات يستخدمن الأسلوب الودي أكثر، والإداريون يستخدمون الأسلوب السببي
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