ASSESSING THE IMPACT OF COVID 19 ON THE PERFORMANCE OF RURAL BANKS WITHIN THE GREATER KUMASI AND ACCRA REGIONS / ÉVALUATION DE L'IMPACT DU COVID 19 SUR LA PERFORMANCE DES BANQUES RURALES DANS LES RÉGIONS DU GRAND KUMASI ET ACCRA

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  • Seth Evans Kwakye Customer Experience Center, Access Bank Ghana PLC, Ghana
  • Doreen Tsotsoo Ashai Customer Experience Center, Access Bank Ghana PLC, Ghana
  • Evelyn Dede Oboshie Annan Customer Experience Center, Access Bank Ghana PLC, Ghana
  • Faustina Nana Yaa Boatemaa Hostel Department, Accra Technical University, Ghana

DOI:

https://doi.org/10.46827/ejefr.v8i4.1744

Klíčová slova:

COVID-19 pandemic, economic impact, rural banks, Return on Assets (ROA), Return on Equity (ROE), lockdown effects, financial performance / pandémie de Covid-19, impact économique, banques rurales, Rendement des actifs (ROA), Rendement des capitaux propres

Abstrakt

The COVID-19 pandemic had a devastating impact on the economy of Ghana, as restrictive measures imposed by the Ghanaian government to stem the spread of the virus disrupted economic activities. The research, therefore, aimed at investigating the impact the pandemic had on the performance of rural banks, using Return on Assets (ROA), Return on Equity (ROE), and Net Interest Margin (NIM) as performance indicators. The study specifically had the objective of assessing the impact of the pandemic on rural banks located in areas which faced the three-week lockdown imposed by the government. Hence, three rural banks from Accra and Greater Kumasi areas: La Community Rural Bank, Atwima Mponua Rural Bank, and Okomfo Anokye Rural Bank, were selected through convenience sampling. The study aimed to determine the impact of the pandemic by comparing the pre-pandemic performance of the rural banks, which was represented by their 2018 and 2019 performances, and their during-pandemic performance, which was represented by their 2020 performance since the pandemic hit the country in the year 2020. The financial statements of the rural banks were analysed using the t-test. Findings demonstrated that there was no significant difference in the ROA, ROE, and NIM of rural banks between the pre-pandemic and post-pandemic periods, indicating that their performance was not adversely impacted by the Covid-19 pandemic. This was interpreted to mean that rural banks in the country were resilient, as they bounced from their initial poor performance earlier on in the year 2020 as the majority of the restrictions were lifted.

JEL: G21; E44; I18; O55; G01

La pandémie de Covid-19 a eu un impact dévastateur sur l’économie du Ghana, car les mesures restrictives imposées par le gouvernement ghanéen pour endiguer la propagation du virus ont perturbé les activités économiques. La recherche visait donc à étudier l’impact de la pandémie sur la performance des banques rurales, en utilisant le rendement des actifs (ROA), le rendement des capitaux propres (ROE) et la marge nette d’intérêt (NIM) comme indicateurs de performance. L’étude avait spécifiquement pour objectif d’évaluer l’impact de la pandémie sur les banques rurales situées dans les zones confrontées au confinement de trois semaines imposé par le gouvernement. Ainsi, trois banques rurales des régions d'Accra et du Grand Kumasi : La Community Rural Bank, Atwima Mponua Rural Bank et Okomfo Anokye Rural Bank ont été sélectionnées par échantillonnage de commodité. L'étude visait à déterminer l'impact de la pandémie en comparant la performance pré-pandémique des banques rurales, représentée par leurs performances de 2018 et 2019, et leur performance pendant la pandémie, représentée par leur performance de 2020, depuis la pandémie. a frappé le pays en 2020. Les états financiers des banques rurales ont été analysés à l’aide du test t. Les résultats ont démontré qu’il n’y avait pas de différence significative dans le ROA, le ROE et le NIM des banques rurales entre les périodes pré-pandémique et post-pandémique, ce qui indique que leur performance n’a pas été affectée par la pandémie de Covid-19. Cela a été interprété comme signifiant que les banques rurales du pays ont fait preuve de résilience, puisqu’elles ont rebondi après leurs mauvaises performances initiales au début de l’année 2020, lorsque la majorité des restrictions ont été levées.

 

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Biografie autora

  • Seth Evans Kwakye, Customer Experience Center, Access Bank Ghana PLC, Ghana

    Mr. Seth Evans Kwakye who is employed at Access Bank Ghana Limited, is a very capable and driven individual. Mr. Kwakye has a solid academic background that has equipped him for his position as an assistant team lead with the Data and Analytics team in the contact center. He holds a master's degree in development finance with a focus on finance and risk management from the University of Ghana Business (UBGS) and a bachelor's degree in accounting from Central University. Mr. Kwakye is very interested in how organizational transformation affects employee productivity in accomplishing organizational objectives. He is adamant that organizational reform may spur increased employee productivity and organizational success. He is dedicated to researching and using cutting-edge tactics that make sure the unit runs without a hitch. The knowledge of Mr. Kwakye in the areas of finance and organizational development has been acknowledged by his peers and colleagues. He is renowned for his remarkable planning and organizing abilities as well as for his capacity to create and put into practice efficient Analytics policies and procedures. The success of numerous efforts relating to organizational change has been greatly attributed to Mr. Kwakye's outstanding interpersonal and communication skills. Mr. Seth Evans Kwakye is an accomplished person who has a keen interest in the effects of organizational transformation, in general. He is an asset to any firm due to his in-depth understanding of the subject and his many years of relevant expertise. 

    ORCID ID: https://orcid.org/0009-0004-4286-2466

  • Doreen Tsotsoo Ashai, Customer Experience Center, Access Bank Ghana PLC, Ghana

    Ms. Doreen Tsotsoo Ashai is a very competent and driven individual and motivated Customer Experience Officer currently with Access Bank Ghana Ltd, having completed a master's program in management and administration at the University of Ghana Business School. She has the strategic thinking required to plan, execute, and supervise initiatives with accuracy and efficiency, as well as manage people. Ms. Ashai also holds a bachelor's degree in arts with a major in Social Work with Sociology from the University of Ghana and a project management certificate from the Cambridge School of Excellence. She offers a special blend of interpersonal skills and project management expertise to every venture as a seasoned customer service professional with a sharp eye for detail and a passion for guaranteeing client pleasure. Her ability to foresee needs and offer customized solutions has been sharpened through managing a variety of client interactions. Ms. Ashai has a solid educational foundation and experience in customer service. Ms. Ashai thrives in fast-paced settings and uses her abilities to not just meet but also surpass expectations. She is eager to complement her diverse skill set and help each firm succeed by delivering excellent customer service and effective operations. She is respected for her exceptional interpersonal and communication skills, and both her coworkers and superiors praise her for her determination and drive to complete tasks quickly and accurately. Ms. Ashai has pushed and inspired most of her coworkers to continue their studies because she wants to make a difference in the world. Her dedication and loyalty make her an asset to any organization.

    ORCID: https://orcid.org/0009-0002-4194-6022

  • Evelyn Dede Oboshie Annan, Customer Experience Center, Access Bank Ghana PLC, Ghana

    Ms Evelyn Dede Oboshie Annan is a dedicated, skilled and detail-oriented Customer Service specialist with over 6years of customer service experience and currently serving at Access Bank Ghana. Ms Annan, with an academic background from the University of Ghana with a bachelor’s degree in Economics and information studies and equally taking up roles delivering service to customers, has prepared her for her role as a contact Centre representative with a renowned financial institution Access Bank Ghana. She is committed to smooth transitioning of service delivery shares a keen interest in customer satisfaction and is a firm believer of service quality over quantity, lives the mantra “quality service is remembered long after price is forgotten” and with expertise in the field of customer relationship management, well known for her exceptional communication and interpersonal skills which is very essential in carving her into an asset for any institution.

    ORCID: https://orcid.org/0009-0009-4884-4468

  • Faustina Nana Yaa Boatemaa, Hostel Department, Accra Technical University, Ghana

    Ms. Faustina Nana Yaa Boatemaa is a highly skilled and motivated Assistant Registrar, currently serving at the New Hostel. With a Master's degree in Business Administration, specializing in Human Resource Management from the Ghana Institute of Management and Public Administration (GIMPA), and a Bachelor of Science in Management from Central University College, Ms. Boatemaa has a strong academic background that has prepared her for her role as an Assistant Registrar. Ms. Boatemaa has a keen interest in the impact of organizational change on employee performance in achieving organizational goals. She firmly believes that organizational change can be a catalyst for improving employee performance and achieving organizational success. She is committed to exploring and implementing innovative strategies that ensure a smooth transition during periods of organizational change, while also ensuring that employees are equipped with the skills and resources they need to perform at their best. Ms. Boatemaa's expertise in the field of Human Resource Management and organizational change has been recognized by her colleagues and peers. She is known for her exceptional organizational and planning skills, as well as her ability to develop and implement effective HR policies and procedures. Ms. Boatemaa is also well-regarded for her excellent communication and interpersonal skills, which have been critical in ensuring the success of various HR initiatives related to organizational change. Overall, Ms. Faustina Nana Yaa Boatemaa is an accomplished Assistant Registrar with a strong interest in the impact of organizational change on employee performance. Her extensive knowledge and experience in this field, combined with her exceptional organizational and communication skills, make her an asset to any organization.

    ORCID: https://orcid.org/0009-0004-3608-2922

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Stažení

Publikováno

2024-06-11

Číslo

Vol 8 No 4 (2024)

Sekce

Articles