EMPLOYEE TURNOVER AND ORGANISATIONAL PERFORMANCE IN THE BANKING SECTOR: EVIDENCE FROM AN EMERGING ECONOMY

Egileak

  • Ebrahim Mollik Independent Researcher, United Kingdom
  • Faisal Majeed Dr., Faculty of Business, Ulster University, United Kingdom
  • Syeda Fatima Hussain Independent Researcher, United Kingdom
  • Zia Rasheed Independent Researcher, United Kingdom
  • Muhammad Shoaib Independent Researcher, United Kingdom
  • Tracy Mncube Associate Dean / Head of Department, QA Higher Education (QAHE), United Kingdom

DOI:

https://doi.org/10.46827/ejefr.v10i1.2138

Gako-hitzak:

employee turnover, organisational performance, job satisfaction, organisational commitment, banking sector

Laburpena

Employee turnover remains a significant challenge in the banking sector, with serious implications for organisational performance, service quality, and workforce stability, particularly in emerging economies where labour market uncertainty and talent shortages intensify turnover risks. This study examines the determinants of employee turnover intention and its impact on organisational performance in the banking sector of an emerging economy. Using a quantitative, cross-sectional research design, data were collected from 101 banking employees through a structured questionnaire and analysed using SPSS. Descriptive statistics, reliability testing, correlation analysis, and multiple regression analysis were employed to test the proposed relationships. The findings indicate that job satisfaction and organisational commitment are significant predictors of employee turnover intention, with higher levels of satisfaction and commitment associated with lower intention to leave. The results further demonstrate that employee turnover intention has a strong and statistically significant negative effect on organisational performance, suggesting that workforce instability undermines productivity and service quality. In addition, the findings reveal that retention strategies play an important organisational response role, with increased turnover impact leading to stronger implementation of retention initiatives. This study contributes empirical evidence from an under-researched emerging economy context and highlights the importance of strategic human resource practices aimed at enhancing employee satisfaction, commitment, and retention to sustain organisational performance in the banking sector.

 

JEL: G21, M12, J28

 

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Egileen biografiak

  • Ebrahim Mollik, Independent Researcher, United Kingdom

    Ebrahim Mollik is an early-career researcher with strong research interests in banking, organisational performance, human resource management, and digital transformation in emerging economies. He has published multiple peer-reviewed articles in reputable international journals, including IEEE Access, MDPI journals, and EJEFR, with research spanning employee turnover, fintech, cybersecurity, and SME development. In addition to his publication record, he serves as a reviewer for multiple academic journals, contributing to the scholarly peer-review process. He has actively participated in numerous international open-access conferences, both online and in person. His current research focuses on workforce sustainability, technology-driven transformation, and performance optimisation in financial institutions.

  • Faisal Majeed, Dr., Faculty of Business, Ulster University, United Kingdom

    Professor Dr. Faisal Majeed is a senior academic and researcher specialising in international business strategy, entrepreneurship, and innovation management. He is a faculty member at Ulster University, London Campus, where he supervises postgraduate and doctoral research in international business, digital transformation, and strategic leadership. With extensive experience across academia and consultancy, Dr. Majeed has published widely in peer-reviewed journals and international conferences, particularly in the areas of SME development, cross-border entrepreneurship, sustainability, and innovation in emerging economies. He is recognised for his strong research leadership and commitment to mentoring early-career scholars and postgraduate researchers.

  • Syeda Fatima Hussain, Independent Researcher, United Kingdom

    Syeda Fatima Hussain is a postgraduate scholar in International Business with academic training and professional experience across the banking and service sectors. She holds an MSc in International Business from Ulster University, United Kingdom, and a BBA (Hons) in Finance. Her professional background includes roles in banking, customer relationship management, and administrative services in the UK, Pakistan, and the UAE. Her academic and professional interests focus on service quality, customer relationship management, organisational practices, and performance management within international and emerging market contexts.

  • Zia Rasheed, Independent Researcher, United Kingdom

    Zia Rasheed is an IT professional and researcher with expertise in computer networks, systems security, and enterprise information systems. He holds an MSc in Computer Networks and Systems Security from the University of Hertfordshire, UK, and a BSc in Computer Systems Engineering. He has professional experience as an IT Support Engineer and Network Administrator in the UK, with strong exposure to cybersecurity, network infrastructure, and enterprise system management. His research and professional interests focus on digital infrastructure, cybersecurity, and the role of information systems in enhancing organisational performance.

  • Muhammad Shoaib, Independent Researcher, United Kingdom

    Muhammad Shoaib is a postgraduate researcher with an academic background in Human Resource Management. He holds an MSc in Human Resource Management from Ulster University, United Kingdom. His research interests include employee behaviour, organisational commitment, talent management, and the strategic role of HR practices in improving employee retention and organisational performance, particularly within service-oriented and emerging economy contexts.

  • Tracy Mncube, Associate Dean / Head of Department, QA Higher Education (QAHE), United Kingdom

    Tracy Mncube is the Associate Dean and Head of Department at QA Higher Education (QAHE), United Kingdom. Her academic and leadership interests include quality assurance, higher education management, curriculum development, and academic governance. She has contributed to research and academic leadership initiatives focused on enhancing teaching quality, institutional performance, and student outcomes in higher education.

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Deskargak

Argitaratua

2026-02-23

Zenbakia

Libk. 10 Zk. 1 (2026)

Atala

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