THE IMPACT OF DIGITAL FINANCE ON FINANCIAL INCLUSION IN MOROCCO

Autores

  • Abdellah Lakhouil Research Professor, Laboratory: Governance of Organizations and Territories, National School of Business and Management (ENCG), Abdelmalek Essaâdi University, Tangier, Morocco
  • Maria Segdali Research Professor, Laboratory: Governance of Organizations and Territories, National School of Business and Management (ENCG), Abdelmalek Essaâdi University, Tangier, Morocco

DOI:

https://doi.org/10.46827/ejefr.v8i4.1742

Palavras-chave:

digital finance, access, usage, and quality of financial services, financial well-being, financial inclusion, Moroccan banks

Resumo

This study examines the impact of digital finance on financial inclusion in Morocco. Adopting a quantitative methodology, the study is based on data collected from 454 individual bank customers and data analysis is carried out using structural equation modeling. We examined the relationships between digital finance and users' access, quality, use and financial well-being. The results indicate that digital finance significantly enhances these aspects, thereby facilitating individual inclusion. The study highlights the importance of supporting financial innovation while ensuring consumer protection and the inclusion of vulnerable populations. Implications for policymakers and financial sector players are discussed, highlighting the importance of inclusive strategies to maximize the benefits of digital finance.

 

JEL: F21, F43, O43, O47, O55

 

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Biografia do Autor

  • Abdellah Lakhouil, Research Professor, Laboratory: Governance of Organizations and Territories, National School of Business and Management (ENCG), Abdelmalek Essaâdi University, Tangier, Morocco

    Abdellah Lakhouil is a professor at the National School of Business and Management, Abdelmalek Essaâdi University, Tangier, Morocco. His teaching and research experience spans more than 15 years. He has published extensively in various peer-reviewed and indexed journals, and has presented numerous papers at national and international conferences. His main areas of interest are finance, audit and management control, governance and performance, and digitalization.

  • Maria Segdali, Research Professor, Laboratory: Governance of Organizations and Territories, National School of Business and Management (ENCG), Abdelmalek Essaâdi University, Tangier, Morocco

    Maria Segdali is a professor at the National School of Business and Management, Abdelmalek Essaâdi University, Tangiers, Morocco. Her teaching and research experience spans more than 10 years. She has published extensively in various peer-reviewed and indexed journals, and has presented numerous papers at national and international conferences. Her main areas of interest are management, relationship banking, bank-company relations, SME performance and digitalization.

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2024-06-08

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