THE IMPACT OF SELF-EFFICACY AND CREATIVE PROCESS ENGAGEMENT ON INNOVATIVE WORK BEHAVIOUR IN THE TELECOMMUNICATION INDUSTRY IN MALAYSIA

Autori

  • Mohamad Faizal Bin Harun Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
  • Rizzuan Bin Yunhendri Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
  • Mohd Hafiz Bin Shaharudin Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
  • Kumaran Kanapathipillai Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

DOI:

https://doi.org/10.46827/ejefr.v6i2.1273

Ključne reči:

self-efficacy, creative process engagement, innovative work behaviour, creative process, development, competitiveness

Apstrakt

This study aimed to illuminate the influence of self-efficacy and creative process engagement on employees' innovative work behaviour in the telecommunication industry in Malaysia. To determine whether these two variables are linearly related, the researchers have applied the quantitative method to test the hypothesis developed for this study. The correlation procedure was used to test the strength of association, and the linear regression procedure was used to test the relationships between the quantitative variables. The population of this study was 45,093 employees working for 214 telecommunication employers in the southern and western regions of Malaysia. A self-administered survey was utilised to gather the data for this research. A total of 424 respondents provided the data to derive the analysis and conclusion for this study. It was shown that self-efficacy directly influences employees' cooperation and efforts, indicating that self-efficacy has a motivating potential for innovative work behaviours. Innovative work behaviour requires strong self-efficacy and involvement in the creative process. Commitment is a huge concern since the causes and consequences of inventive working behaviour may differ greatly depending on whether the emphasis is on self-efficiency or creative process engagement. It seems from the outcomes of this study that self-efficacy and participation in the creative process may help increase creativity and innovation. According to this research, innovative thinking is more likely to be associated with employees who are confident in their abilities to execute challenging tasks and multitask. Employees' capacity to innovate will improve if they have a sense of self-efficacy and participation in the creative process. This will help employees solve problems, enhance their creativity, and create new ideas.

 

JEL: L20, L23, L96

 

Article visualizations:

Hit counter

Biografije autora

  • {$ime} {$affilijacija}

    Mohamad Faizal bin Harun is a Diploma holder in Electrical Engineering from Polytechnic Sultan Abdul Halim Mu'adzam Shah (POLIMAS), Jitra, Malaysia. He has 11 years of experience in the telecommunications industry. His interest is in engineering and management, and he is keen on undertaking research in the areas of business and management.

  • {$ime} {$affilijacija}

    Rizzuan bin Yunhendri is a Diploma holder in Electronic Computer from Polytechnic Seberang Prai (PSP), Penang, Malaysia. He is a project coordinator in Ericson. He has more than 13 years of work experience in the telecommunication industry. He is one of the earliest teams to implement 5G technology in Malaysia. In addition to extensive experience in engineering, he also has extensive experience in project management. His research interest is in project management.

  • {$ime} {$affilijacija}

    Mohd Hafiz bin Shaharudin is a Bachelor's Degree holder in Management from UNITAR International University. He is a military officer serving in the Malaysian Royal Engineers Regiment. He is currently the Head of the Skills Training Development Cell in the Army Field Engineer Institute. His main research interest is in military strategy and management of the armed forces.

  • {$ime} {$affilijacija}

    Kumaran Kanapathipillai holds a PhD in Management/Business from the Management and Science University (Malaysia). He is an academic and a researcher in the areas of Management and Marketing. He supervises and assesses Masters and PhD candidates. He conducts entrepreneurship, creative problem solving, and project management training in various industries. His main areas of interest and research are contemporary entrepreneurship, management, and marketing.

Reference

Abdullah, N. H., Wahab, E., & Shamsuddin, A. (2019). Creative self-efficacy, innovative work behaviour and job performance among selected manufacturing employees. The Journal of Social Sciences Research, 5(2), 291 – 297.

Abukhait, R., Bani-Melhem, S., & Shamsudin, F. M. (2020). Does employee resilience, focus on opportunity, and work-related curiosity predict innovative work behaviour? The mediating role of career adaptability. In Managing Knowledge, Absorptive Capacity and Innovation 31-60.

Achyar, D. M., Nasir, & Musnadi, S. (2020). The effect of skill, self-evaluation and locus of control on employee performance with self-efficacy as a mediation study in PT. Angkasa Pura II SIM Airport Office. International Journal of Scientific and Management Research, 3(2), 192-206.

Adil, M. S., Hamid, K. B. A., & Waqas, M. (2020). Impact of perceived organisational support and workplace incivility on work engagement and creative work involvement: a moderating role of creative self-efficacy. Int. J. Management Practice, 13(2), 117–150.

Agarwal, U., Datta, S., Blake, B., & Bhargava, S. (2012). Linking LMX, innovative work behaviour and turnover intentions: The mediating role of work engagement. Career Dev Int, 17(3), 208–230. Retrieved from: http://10.1108/13620431211241063

Akram, T., Lei, S. & Haider, M. (2016). The impact of relational leadership on employee innovative work behaviour in IT industry of China. Arab Economic and Business Journal, 11(2), 153-161.

Alfy, S. E., & Naithani, P. (2021). Antecedents of innovative work behaviour: a systematic review of the literature and future research agenda. World Review of Entrepreneurship, Management and Sustainable Development, 17(1), 1-19.

Alias, M. H., & Abdullah, N. H. (2021). Does employee engagement influence innovative work behaviour? A study among selected food and beverages companies. Research in Management of Technology and Business, 2(2), 76-85.

Anderson, N., Potočnik, K., & Zhou, J. (2014). Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of Management, 40(5), 1297-1333.

Aslam, S. (2017). Psychological empowerment on creativity among employees of IT sector: The mediating role of creative process engagement and intrinsic motivation. Canadian Social Science, 13(6), 11-34.

Atitumpong, A., & Badir, Y. F. (2018). Leader-member exchange, learning orientation and innovative work behaviour. Journal of Workplace Learning. 30. Retrieved from: http://10.1108/JWL-01-2017-0005.

Bai, Y. T., Jin, X. B., Wang, X. Y., Wang, X. K., & Xu, J. P. (2020). Dynamic correlation analysis method of air pollutants in Spatio-Temporal analysis. International journal of environmental research and public health, 17(1), 360.

Bandura, A., & Adams, N. E. (1977). Analysis of self-efficacy theory of behavioural change. Cognitive therapy and research, 1(4), 287-310.

Bani Melhem, S., Abukhait, R., & Shamsudin, M. F. (2020). Does job stress affect innovative behaviours? Evidence from Dubai five-star hotels. Journal of Human Resources in Hospitality & Tourism. 19. 1-24. Retrieved from: http://doi.org/10.1080/15332845.2020.1737769

Bevans, R. (2020). An introduction to simple linear regression. Scribbr. Retrieved from: https://www.scribbr.com/statistics/simple-linear-regression/

Breier, M., Kallmuenzer, A., Clauss, T., Gast, J., Kraus, S., & Tiberius, V. (2021). The role of business model innovation in the hospitality industry during the COVID-19 crisis. International Journal of Hospitality Management, 92, 102723.

Brook, R. J., & Arnold, G. C. (2018). Applied regression analysis and experimental design. CRC Press.

Bryman, A., 2012. Social Research Methods. 4 ed. Oxford: Oxford University Press.

Castillo-Vergara, M., & García-Pérez-de-Lema, D. (2021). Product innovation and performance in SME’s: the role of the creative process and risk taking. Innovation, 23(4), 470-488.

Cetin, F., & Askun, D. (2018). The effect of occupational self-efficacy on work performance through intrinsic work motivation. Management Research Review. 41 Retrieved from: http://10.1108/MRR-03-2017-0062.

Cherry, K. (2020). Self-efficacy and why believing in yourself matters. Very well mind. Retrieved from: https://www.verywellmind.com/what-is-self-efficacy-2795954

Christianto, Y. P., & Handoyo, S., (2020). The correlation between self-efficacy and innovative work behaviour in the employees of tourism industry in a tourism. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(3), 1794-1800.

Du, Y., Zhang, L. & Chen, Y. (2016). From creative process engagement to performance: Bidirectional support. Leadership & Organization Development Journal, 37(7), 966-982. https://doi.org/10.1108/LODJ-03-2015-0046

Elidemir, S. N., Ozturen, A., & Bayighomog, S. W. (2020). Innovative behaviours, employee creativity, and sustainable competitive advantage: A moderated mediation. Sustainability, 12(8), 3295.

Harvey, S., & Kou, C. Y. (2013). Collective engagement in creative tasks: The role of evaluation in the creative process in groups. Administrative science quarterly, 58(3), 346-386.

Human Resources Development Fund (HRDF). (2021). Industrial Insights Report (01/2019). Retrieved from: https://hrdcorp.gov.my/wp-content/uploads/2021/03/1.-HRDF_Insights_Report_Issue01_2019.pdf

Kanapathipillai. K., Shaari, A., & Mahbob, N. N. (2021). The influence of self-efficacy on job performance of employees in the online retail sector in Malaysia – The mediating effect of innovative behaviour. European Journal of Human Resource Management Studies, 5(3), 85-111. Retrieved from: https://oapub.org/soc/index.php/EJHRMS/article/view/1188

Kanapathipillai, K. (2021). The impact of training and innovation on organisational performance in the hospitality industry in Malaysia: Job satisfaction as mediator. European Journal of Human Resource Management Studies 5(2). Retrieved from: DOI: http://dx.doi.org/10.46827/ejhrms.v5i2.1107

Khalique, S. & Singh, M.K. (2019). Role of self-efficacy in improving employees’ performance. International Journal of Engineering Research & Technology, 8(12), 1-5.

Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.

Kolil, V. K., Muthupalani, S., & Achuthan, K. (2020). Virtual experimental platforms in chemistry laboratory education and its impact on experimental self-efficacy. International Journal of Educational Technology in Higher Education, 17(1), 1-22.

Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational & Psychological Measurement.

Kumari, K., & Yadav, S. (2018). Linear regression analysis study. Journal of the Practice of Cardiovascular Sciences, 4(1), 33.

Kustanto, H., Hamidah Eliyana, A., Mumpuni, J. H. S., & Gunawan, D. R. (2020). The moderation role of psychological empowerment on innovative work behaviour. Systematic Reviews in Pharmacy, 11(8), 254-264.

Kwahk, K. Y., & Lee, J. N. (2008). The role of readiness for change in ERP implementation: Theoretical bases and empirical validation. Information & management, 45(7), 474-481.

Kwon, K., & Kim, T. (2019) An integrative literature review of employee engagement and innovative behaviour: Revisiting the JD-R model. Human Resource Management Review, 30(2019) Retrieved from: http://10.1016/j.hrmr.2019.100704

Li, C. (2020). Self-efficacy theory. Routledge Handbook of Adapted Physical Education, 313-325.

Lunenburg, F. (2011). Self-efficacy in the workplace: Management. Academy of Management Review, 12(3).

Machmud, S. (2018). The Influence of Self-Efficacy on Satisfaction and Work-Related Performance. International Journal of Management Science and Business Administration, 4(4), 43-47.

Makowski, D., Ben-Shachar, M. S., Patil, I., & Lüdecke, D. (2020). Methods and algorithms for correlation analysis in R. Journal of Open-Source Software, 5(51), 2306.

Mielniczuk, E., & Laguna, M. (2020). Positive affect mediates the relationship between self-efficacy and innovative behaviour in entrepreneurs. The Journal of Creative Behaviour, 54(2), 267-278.

Miller, R. L., & Brewer, J. D. (2003). The AZ of social research: a dictionary of key social science research concepts. Sage.

Momeni, M., Ebrahimpour, H., & Ajirloo, M. B. (2014). The Effect of Employees Self-Efficacy on Innovative Work Behaviour at Social Security Organization Employees in Ardabil Province. Kuwait Chapter of the Arabian Journal of Business and Management Review, 3(8), 29.

Na-Nan, K., & Sanamthong, E. (2019). Self-efficacy and employee job performance: Mediating effects of perceived workplace support, motivation to transfer and transfer of training. International Journal of Quality & Reliability Management, 37(1), 1-17. Retrieved from: https://doi.org/10.1108/IJQRM-01-2019-0013.

Nakano, T. D. C., & Wechsler, S. M. (2018). Creativity and innovation: Skills for the 21st Century. Retrieved from: https://www.scielo.br/j/estpsi/a/

Neuman, W. L. (2014). Social research methods: Qualitative and quantitative approaches. London: Pearson Education Limited.

Ozyilmaz, A., Erdogan, B., & Karaeminogullari, A. (2018). Trust in organization as a moderator of the relationship between self‐efficacy and workplace outcomes: A social cognitive theory‐based examination. Journal of Occupational and Organizational Psychology, 91(1), 181-204.

Pinchbeck, H. (2019). The Impact of New Technology on Marketing. DMWF World Series. Retrieved from https://www.digitalmarketing-conference.com/the-impact-of-new-technology-on-marketing/

Purc, E., & Laguna, M. (2019). Personal values and innovative behaviour of employees. Frontiers in psychology, 10, 865.

Purnama Y. H., Tjahjono H. K., Elqadri Z. M., & Prajogo W. (2021) Innovative work behaviour: The role of self-efficacy and organizational climates. In: Barolli L., Poniszewska-Maranda A., Enokido T. (eds) Complex, Intelligent and Software Intensive Systems. CISIS 2020. Advances in Intelligent Systems and Computing, 1194. Springer, Cham. Retrieved from: https://doi.org/10.1007/978-3-030-50454-0_49

Resnick, B. (2008). Theory of self-efficacy. Middle range theory for nursing, 2, 183-204.

Riaz, S., Xu, Y., & Hussain, S. (2018). Understanding employee innovative behaviour and thriving at work: A Chinese perspective. Administrative Sciences, 8(3), 1-14.

Robertson, I. T., Jansen Birch, A., & Cooper, C. L. (2012). Job and work attitudes, engagement and employee performance: Where does psychological well-being fit in? Leadership & Organization Development Journal, 33(3), 224-232.

Saeed, B. B., Afsar, B., Shahjehan, A., & Shah, S. I. (2019). Does transformational leadership foster innovative work behaviour? The roles of psychological empowerment, intrinsic motivation, and creative process engagement. Economic research-Ekonomska istraživanja, 32(1), 254-281.

Santoso, H., & Heng, C. (2019). Creating innovative work behaviour: the roles of self-efficacy, leader competency, and friendly workplace. International Journal of Economics and Business Research, 18(3), 328-342.

Sari, D. K., Yudiarso, A., & Sinambela, F. C. (2020). Work engagement and innovative work behaviour: Meta-Analysis Study. Advances in Social Science, Education and Humanities Research, 530, 359-366.

Shahzadi, K., & Khurram, S. (2020). Self-efficacy and innovative work behaviour: The role of individual ambidexterity and formalization at work place in Pakistan. Journal of the Research Society of Pakistan, 57(1), 31.

van Zyl, L. E., van Oort, A., Rispens, S., & Olckers, C. (2019). Work engagement and task performance within a global Dutch ICT-consulting firm: The mediating role of innovative work behaviours. Current Psychology. 1-12.

VanVoorhis, C. W., & Morgan, B. L. (2007). Understanding power and rules of thumb for determining sample sizes. Tutorials in quantitative methods for psychology, 3(2), 43-50.

Vitapamoorthy, R., Mahmood, R., & Som, H. M. (2021). The Role of Self-Efficacy and Innovative Work Behaviour in Civil Servants’ Work Performance: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 11(3), 749-761.

Vitapamoorthy, R., Mahmood, R., & Som, H. M. (2021). The Role of Self-Efficacy and Innovative Work Behaviour in Civil Servants’ Work Performance: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 11(3), 749-761.

Warr, P., & Inceoglu, I. (2012). Job engagement, job satisfaction, and contrasting associations with person–job fit. Journal of Occupational Health Psychology, 17(2), 129-151.

Wu, T. J., & Wu, Y. J. (2019). Innovative work behaviours, employee engagement, and surface acting: A delineation of supervisor-employee emotional contagion effects. Management Decision, 57(11), 3200-3216. Retrieved from: https://doi.org/10.1108/MD-02-2018-0196

Yang, Q., Kang, Q., Huang, Q., Cui, Z., Bai, Y., & Wei, H. (2021). Linear correlation analysis of ammunition storage environment based on Pearson correlation analysis. In Journal of Physics: Conference Series, 1948(1).

Yao, B. (2021). Analysis of the key factors of pumping well system efficiency for oil field based on multiple regression. In IOP Conference Series: Earth and Environmental Science 661(1).

Yasin Ghadi, M., Fernando, M., & Caputi, P. (2013). Transformational leadership and work engagement: The mediating effect of meaning in work. Leadership & Organization Development Journal, 34(6), 532-550.

Yi, L., Uddin, M., Das, A. K., Mahmood, M., & Sohel, S. M. (2019). Do transformational leaders engage employees in sustainable innovative work behaviour? Perspective from a developing country. Sustainability, 11(9), 2485.

Zhang, X., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement. Academy of management journal, 53(1), 107-128.

Preuzimanja

Objavljeno

2022-05-25

Broj časopisa

God. 6 Br. 2 (2022)

Rubrika

Articles