TRAILBLAZING AI IMPLEMENTATION: OVERCOMING REGULATORY HURDLES AND BRIDGING TALENT GAPS TO TURN RESISTANCE INTO RESILIENCE IN THE BANKING INDUSTRY IN MALAYSIA

Auteurs-es

  • Kumaran Kanapathipillai Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
  • Jauharah binti Ghazali Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
  • Kavitha Magalingam Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
  • Nur Syamimi binti Othman Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

DOI :

https://doi.org/10.46827/ejhrms.v8i2.1836

Mots-clés :

artificial intelligence, resistance to change, talent and skills gap, regulatory compliance, banking sector

Résumé

The rapid integration of Artificial Intelligence (AI) in the banking sector offers both transformative opportunities and significant challenges. This study investigates the impact of resistance to change, talent and skills gaps, and regulatory compliance on the successful implementation of AI technologies at XYZ Bank Headquarters in Malaysia. For confidentiality, the name of the bank is withheld. Using a quantitative research methodology, data were collected through a self-administered questionnaire distributed to 370 employees across various departments and hierarchical levels. Respondents were selected using a simple random sampling method. The study aimed to evaluate the relationships between these critical factors and AI implementation. Findings indicate that all three factors significantly influence AI implementation at XYZ Bank, with regulatory compliance emerging as the strongest predictor, followed by resistance to change and the talent and skills gap. These results suggest that addressing employee resistance, bridging workforce skill deficiencies, and ensuring regulatory adherence are crucial for overcoming barriers to AI implementation. The study concludes that for XYZ Bank to fully harness the advantages of AI, strategic efforts must focus on fostering a culture of adaptability, investing in talent development, and maintaining compliance with evolving regulatory frameworks. Such efforts are essential for enhancing the bank's operational efficiency and securing a competitive edge in the digital banking era.

Biographies de l'auteur-e

  • Kumaran Kanapathipillai, Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

    Kumaran Kanapathipillai, is a distinguished academician with over 23 years of experience in marketing and business, holding a Ph.D. from Management and Science University (Malaysia). He is a leading authority in Marketing, Supply Chain Management, and Logistics Management, playing a pivotal role in mentoring and assessing Masters and Ph.D. candidates. As an external examiner for universities across Europe and Asia and a peer reviewer for numerous academic journals, Dr. Kumaran contributes significantly to the advancement of scholarly research. Beyond academia, he offers specialized training in entrepreneurship, creative problem-solving, and project management across diverse industries. His scholarly work is deeply rooted in contemporary topics within entrepreneurship and marketing, reflecting his unwavering commitment to innovation and excellence.

  • Jauharah binti Ghazali, Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

    Jauharah binti Ghazali is a 17-year veteran with a diverse background in Financial Institutions, Food and Beverage, and Business Marketing. She commenced her career as an Assistant Manager in the Food and Beverage industry, then transitioned to the financial sector, where she worked in the Singapore Wealth Management Operations Department at Standard Chartered Bank. She subsequently assumed the role of Stockist Marketing Manager for a small to medium-sized enterprise, concentrating on marketing and business growth. As the Managing Director of a Child Education Centre, Jauharah is committed to innovation and empowering future generations via education.

  • Kavitha Magalingam, Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

    Kavitha Magalingam, an experienced professional with over 11 years in the financial industry, is currently an assistant manager at Merchantrade Asia Sdn Bhd. Her expertise lies in transaction monitoring, regulatory complexities, and risk assessment. Kavitha's innovative mindset drives her to optimize processes and enhance financial security. Her commitment to personal and professional growth aligns with her passion for work. Kavitha remains devoted to learning and advancement, ensuring she stays at the forefront of the ever-evolving financial landscape.

  • Nur Syamimi binti Othman, Faculty of Business and Technology, UNITAR International University, Tierra Crest, Jalan SS6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

    Nur Syamimi binti Othman is a 14-year professional with 11 years in the cooperative sector and 3 years in marketing. She has worked at Institut Koperasi Malaysia and an outsourcing company representing NGOs. Currently, she serves as a Training Officer at the Cooperative Institute of Malaysia, Northern Zone. Her dedication to the cooperative movement and her passion for continuous learning make her a beacon of expertise and inspiration in the cooperative and marketing industries.

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Publié

2024-10-18

Numéro

Vol. 8 No. 2 (2024)

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Articles