CAREER MANAGEMENT PRACTICES AND DELIVERY OF HEALTHCARE SERVICES BY EMPLOYEES IN LEVEL FIVE PUBLIC HOSPITALS IN UPPER EASTERN REGION, KENYA

Autor(i)

  • Jeremiah Koronya Mailutha PhD Candidate, Meru University of Science and Technology, Kenya
  • Thiaine S. Kubaison Senior Lecturer, PhD, Meru University of Science and Technology, Kenya
  • Rita Lyria Senior Lecturer, PhD, Meru University of Science and Technology, Kenya
  • Guyo S. Huka Associate Professor, PhD, Meru University of Science and Technology, Kenya

DOI:

https://doi.org/10.46827/ejhrms.v10i2.2234

Ključne riječi:

career management practices, healthcare service delivery, employee performance, training and development, mentorship, career advancement, public hospitals, Upper Eastern Region Kenya

Sažetak

This study examined the influence of career management practices on healthcare service delivery among employees in Level Five public hospitals in Upper Eastern Region, Kenya, with union practices considered as a moderating variable. The study focused on training and development, mentorship, career advancement opportunities, and professional growth support. A cross-sectional survey design guided by the positivist research philosophy was adopted. The target population comprised 1,484 employees from Meru Teaching and Referral Hospital, Chuka County Referral Hospital, Isiolo Level Five Hospital, and Marsabit County Referral Hospital. A sample size of 315 respondents was selected using stratified proportionate random sampling. Primary data were collected using structured questionnaires and analyzed using SPSS Version 26. Descriptive findings indicated that employees generally perceived career management practices positively, particularly in relation to training opportunities, mentorship programs, career progression pathways, and organizational support for professional development. Correlation analysis established a moderate positive and statistically significant relationship between career management practices and healthcare service delivery (r = 0.364, p < 0.001). Regression analysis further revealed that career management practices significantly influenced healthcare service delivery (B = 0.596, R² = 0.133, t = 6.446, p < 0.001). The study concludes that effective career management practices enhance employee motivation, competence, commitment, and healthcare service delivery within public hospitals. The study recommends strengthening career development frameworks through continuous training, mentorship programs, clear career progression structures, and professional development opportunities to improve employee performance and quality healthcare service delivery.

Biografije autora

  • Jeremiah Koronya Mailutha, PhD Candidate, Meru University of Science and Technology, Kenya

    Jeremiah Koronya Mailuthahas been an administrator in the Kenya Revenue Authority, University Registrar Administration and a Lecturer. His areas of interest include strategic management, human resource management, marketing management and organizational behavior. He has many years of experience working in the government, university administration and lecturing, non-governmental organizations and faith-based organizations.

  • Thiaine S. Kubaison, Senior Lecturer, PhD, Meru University of Science and Technology, Kenya

    Dr. Simeon Kubaison is the Director of TVET (Technical and Vocational Education and Training at Meru University of Science and Technology. He is a senior lecturer in Business Management. He has extensively explored the socio-economic challenges, Access to financial credit, and Strategic management practices affecting entrepreneurs in local regions such as Tigania and Imenti in Meru County.

  • Rita Lyria, Senior Lecturer, PhD, Meru University of Science and Technology, Kenya

    Dr. Rita Lyria is currently a senior lecturer at the School of Business and Economics in the Department of Business and Administration at Meru University of Science and Technology. Previously, she served as Dean of the School of Business and Economics (SBE). Her specialization focuses on human resource management, talent development and strategic management. Her work primarily focuses on organizational growth, business management practices and local social economic development within Kenya. She has extensively published on talent management, organizational management, and small and micro enterprises (SMEs). As a Senior lecturer, she supervises postgraduate students (Master’s and PhD) in the School of Business and Economics.

  • Guyo S. Huka, Associate Professor, PhD, Meru University of Science and Technology, Kenya

    Prof. Guyo Huka is an Associate Professor of Business Management Development and the Dean of the School of Business and Economics at Meru University of Science and Technology. He has been Director in the following areas: Research, Development and Extensions, Director of Innovation and Entrepreneurship, Director of Research Engagement-Training and Development. His scholarly publications focus on the areas of Human Resources Development (HRD), entrepreneurship and the social economic empowerment aimed at regional and national economic transformation.

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Preuzimanja

Objavljeno

2026-06-05

Broj časopisa

Svezak 10 Br. 2 (2026)

Rubrika

Articles