THE ROLE OF INFORMATION TECHNOLOGY AND COMMUNICATION IN ENHANCING THE QUALITY OF THE PERFORMANCE OF HUMAN RESOURCES: A FIELD STUDY AT KING KHALID HOSPITAL IN NAJRAN, SAUDI ARABIA
##doi.readerDisplayName##:
https://doi.org/10.46827/ejhrms.v5i4.1204キーワード:
information technology、 communication、 human resources、 Saudi Arabia要旨
The study aimed to examine the role of information technology and communication in boosting the quality of the performance of human resources at King Khaled Hospital in Najran, Saudi Arabia in the light of variables (information systems and databases, communication systems, information technology in human resources). The descriptive-analytic approach was used to verify the role of information and communication technology in improving the quality of the performance of human resources. The study sample consisted of (133) employees in King Khalid Hospital in Najran. They responded to a closed-item questionnaire. The results found that there was a statistically significant relationship at the level of significance (α ≤0.05) between information technology (information systems and databases, communication systems, information technology in human resources) in the quality of the performance of human resources. It also confirmed that there was a statistically significant relationship at the level of significance (α ≤0.05) for information technology (communication systems, communication techniques) in improving human resource functions. This study recommends that the hospital administration should pay attention to information and communication technology because of its significant impact on the quality of the performance of human resources and its application in all other government agencies and institutions. It is also recommended for the need to keep abreast of technical developments and information technology and work to use them in human resources. In addition, there is a need to develop specialized training programs for human resources staff to work on all programs and use devices to raise the level of performance in a way that benefits the achievement of competitive advantage, excellence, and quality in performance.
JEL: D83; J24; I10
参考文献
Abdulbari, I. (2003). Technology of human performance in organizations: theoretical foundations and its implications in the contemporary Arab environment. Cairo: Arab Administrative Development Organization.
Alam Al-Din, M. (1990). Information technology, industry and mass communication. Cairo: Dar Al Arabi for Publishing and Distribution.
Al-Lami, G. O. (2006). Technology management (concepts and approaches to techniques, practical applications). Amman: Curriculum House.
Al-Mughrabi, K. M. (2001). Administration and the general political environment. Amman: Dar Al-Fikr for Culture and Publishing.
Al-Otaibi, A. A. (2010). The impact of the use of information technology on the performance of human resources, a field study on the Australian International Academy. Melbourne: Australian International Academy.
Al-Qadi, A. (1980). Information systems and decision-making in developing countries. Riyadh: Journal of Public Administration.
Al-Salmi, A. A. (1999). Information systems and artificial intelligence. Amman: Dar Al-Murad for Publishing and Distribution.
Bouziane, A. & Boubreen, B. (2016). The role of internal communication in rationalizing the decisions of the university institution. Tebessa: Larbi Tebessi University.
Ghayat, K. & Karush, A. (2018). The effect of using information and communication technology in improving the performance of human resources, a case study of the Ksadi Merbah University of Ouargla. Ouargla: Ksadi Merbah University - Ouargla.
Gouda, M. A. (2010). Human Resource Management. Cairo: Wael Publishing House.
Khreis, N. H. M. (2011). The use of information technology and its impact on performance in civil service agencies in Jordan. Amman: Middle East University.
Muhaibel, M. (2012). Information and communication technology and its role in activating the function of human resources management, a case study of the Directorate of Human Resources at the Ministry of Finance. Algeria: University of Algiers 3.
Sultan, I. (2000). Management information systems, systems entrance. Cairo: University House.
Touahri, F. (2015). The impact of the use of information and communication technology on the performance of human resources in the Algerian institution. Oran: University of Oran 2.
