MOTIVATION AND ITS INFLUENCE ON TASK PERFORMANCE IN A WORKPLACE: A STUDY OF ACCESS BANK GHANA / LA MOTIVATION ET SON INFLUENCE SUR L'EXÉCUTION DES TÂCHES SUR UN LIEU DE TRAVAIL : UNE ÉTUDE D'ACCESS BANK GHANA

Биографии на авторите

• Doreen Tsotsoo Ashai, Customer Experience Center, Access Bank Ghana PLC, Ghana

  Ms. Doreen Tsotsoo Ashai is a very competent and driven individual and motivated Customer Experience Officer currently with Access Bank Ghana Ltd, having completed a master's program in management and administration at the University of Ghana Business School. She has the strategic thinking required to plan, execute, and supervise initiatives with accuracy and efficiency, as well as manage people. Ms. Ashai also holds a bachelor's degree in arts with a major in Social Work with Sociology from the University of Ghana and a project management certificate from the Cambridge School of Excellence. She offers a special blend of interpersonal skills and project management expertise to every venture as a seasoned customer service professional with a sharp eye for detail and a passion for guaranteeing client pleasure. Her ability to foresee needs and offer customized solutions has been sharpened through managing a variety of client interactions. Ms. Ashai has a solid educational foundation and experience in customer service. Ms. Ashai thrives in fast-paced settings and uses her abilities to not just meet but also surpass expectations. She is eager to complement her diverse skill set and help each firm succeed by delivering excellent customer service and effective operations. She is respected for her exceptional interpersonal and communication skills, and both her coworkers and superiors praise her for her determination and drive to complete tasks quickly and accurately. Ms. Ashai has pushed and inspired most of her coworkers to continue their studies because she wants to make a difference in the world. Her dedication and loyalty make her an asset to any organization.

  Orcid ID: https://orcid.org/0009-0002-4194-6022

• Seth Evans Kwakye, Customer Experience Center, Access Bank Ghana PLC, Ghana

  Mr. Seth Evans Kwakye who is employed at Access Bank Ghana Limited, is a very capable and driven individual. Mr. Kwakye has a solid academic background that has equipped him for his position as an assistant team lead with the Data and Analytics team in the contact center. He holds a master's degree in development finance with a focus on finance and risk management from the University of Ghana Business (UBGS) and a bachelor's degree in accounting from Central University. Mr. Kwakye is very interested in how organizational transformation affects employee productivity in accomplishing organizational objectives. He is adamant that organizational reform may spur increased employee productivity and organizational success. He is dedicated to researching and using cutting-edge tactics that make sure the unit runs without a hitch. The knowledge of Mr. Kwakye in the areas of finance and organizational development has been acknowledged by his peers and colleagues. He is renowned for his remarkable planning and organizing abilities as well as for his capacity to create and put into practice efficient Analytics policies and procedures. The success of numerous efforts relating to organizational change has been greatly attributed to Mr. Kwakye's outstanding interpersonal and communication skills. Mr. Seth Evans Kwakye is an accomplished person who has a keen interest in the effects of organizational transformation, in general. He is an asset to any firm due to his in-depth understanding of the subject and his many years of relevant expertise. 

  Orcid ID: https://orcid.org/0009-0004-4286-2466

• Faustina Nana Yaa Boatemah, Hostel Department, Accra Technical University, Ghana

  Ms. Faustina Nana Yaa Boatemaa is a highly skilled and motivated Assistant Registrar, currently serving at the New Hostel. With a Master's degree in Business Administration, specializing in Human Resource Management from the Ghana Institute of Management and Public Administration (GIMPA), and a Bachelor of Science in Management from Central University College, Ms. Boatemaa has a strong academic background that has prepared her for her role as an Assistant Registrar. Ms. Boatemaa has a keen interest in the impact of organizational change on employee performance in achieving organizational goals. She firmly believes that organizational change can be a catalyst for improving employee performance and achieving organizational success. She is committed to exploring and implementing innovative strategies that ensure a smooth transition during periods of organizational change, while also ensuring that employees are equipped with the skills and resources they need to perform at their best. Ms. Boatemaa's expertise in the field of Human Resource Management and organizational change has been recognized by her colleagues and peers. She is known for her exceptional organizational and planning skills, as well as her ability to develop and implement effective HR policies and procedures. Ms. Boatemaa is also well-regarded for her excellent communication and interpersonal skills, which have been critical in ensuring the success of various HR initiatives related to organizational change. Overall, Ms. Faustina Nana Yaa Boatemaa is an accomplished Assistant Registrar with a strong interest in the impact of organizational change on employee performance. Her extensive knowledge and experience in this field, combined with her exceptional organizational and communication skills, make her an asset to any organization.

  Orcid ID: https://orcid.org/0009-0004-3608-2922

• Evelyn Dede Oboshie Annan, Customer Experience Center, Access Bank Ghana PLC, Ghana

  Ms. Evelyn Dede Oboshie Annan is a dedicated, skilled, and detail-oriented Customer Service specialist with over 6 years of customer service experience and currently serving at Access Bank Ghana. Ms Annan, with an academic background from University of Ghana with a bachelor’s degree in Economics and information studies and equally taking up roles delivering service to customers, has prepared her for her role as a contact Centre representative with a renowned financial institution Access Bank Ghana. She is committed to smooth transitioning of service delivery shares a keen interest in customer satisfaction and is a firm believer of service quality over quantity, lives the mantra “quality service is remembered long after price is forgotten” and with expertise in the field of customer relationship management, well known for her exceptional communication and interpersonal skills which is very essential in carving her into an asset for any institution.

  Orcid ID: https://orcid.org/0009-0009-4884-4468