THE LANDING MATTRESS MODEL: A METAPHORICAL REPRESENTATION OF STAFF RETENTION STRATEGY

Apstrakt

This study interrogated the phenomenon of organizational staff retention strategies available in workplaces, with a particular focus on how retention can positively impact the performance and profitability of an organization, the causes of employee turnover and the impact of staff turnover on customer service and organizational success. The study was carried out in selected special education schools in California and Texas in the United States of America. The study utilized the qualitative research methodology approach, with a case study being selected as the research design. By adopting a qualitative research approach, the aim of the study was to unpack the causes and impact of staff turnover in special education schools and to propose a model in which organizations can eradicate the staff turnover drawback in order to ensure sufficient and reliable increased staff retention. The population included the newly hired staff, special education teachers and program directors in California and Texas in the United States of America. A snowball sampling technique was used to select participants because it enables access to respondents who are difficult to reach via conventional methods. Data were collected through semi-structured online interviews and document analysis. Findings pointed out that staff turnover was destructive and negatively impacted customer service and organizational success. Staff retention strategies found included the ability to perceive meaning and adapt to change at the onset to de-escalate staff turnover, an environment that encourages innovation and limitless potential for personal and professional satisfaction and growth. The study recommends the development and implementation of the Landing Mattress Model in special education schools to cushion, absorb, and support the integration of the new employee into an organization that benefits all facets of organizational human capital.