THE IMPACT OF ORGANIZATIONAL CHANGE ON THE PERFORMANCE OF TECHNICAL UNIVERSITY INSTITUTIONS IN GHANA: A CASE OF ACCRA TECHNICAL UNIVERSITY / L'IMPACT DU CHANGEMENT ORGANISATIONNEL SUR LA PERFORMANCE DES INSTITUTIONS UNIVERSITAIRES TECHNIQUES AU GHANA : UN CAS DE L'UNIVERSITÉ TECHNIQUE D'ACCRA

Författare

  • Faustina Nana Yaa Boatemaa Hostel Department, Accra Technical University, Ghana
  • Mabel Korankye Danso Business Development Directorate, Accra Technical University, Ghana
  • Bernice Quartey-Papafio Department of Liberal Studies and Communication Technology, Accra Technical University, Ghana
  • Deborah Adjei Department of Science Laboratory Technology, Accra Technical University, Ghana

DOI:

https://doi.org/10.46827/ejhrms.v7i1.1552

Nyckelord:

capacity building, employee performance, Accra Technical University / renforcement des capacités, performance des employés, Université technique d'Accra / renforcement des capacités, Université technique d'Accra

Abstract

Accra Technical University over the years has made internal changes at the academic registry, especially, in the area of structure, staff roles, and ICT. The reason for these changes, whether the objectives of these changes have been achieved, and how these changes have impacted on the performance of the academic registry remained unanswered. The study filled a gap by investigating the impact of organizational change on the performance of the academic registry. The study used a qualitative approach in gathering the data for the study. The findings revealed that the main objectives for the structural, task, and technological change initiative at the academic registry were to improve performance, streamline the activities and core functions of the registry, and ensure accountability at the registry. The findings of the study also revealed that the major structural change of creating units with heads to perform different roles and functions at the registry had a positive impact on performance. On the contrary, the findings revealed that technological change and change of task of staff had no impact on performance. The findings of the study revealed some key managerial issues in which alternative courses of action have been recommended to address the issues.

L'Université technique d'Accra a apporté au fil des ans des changements internes au registre académique, en particulier dans le domaine de la structure, des rôles du personnel et des TIC. La raison de ces changements, si les objectifs de ces changements ont été atteints et comment ces changements ont eu un impact sur les performances du registre académique restent sans réponse. L'étude a comblé une lacune en étudiant l'impact du changement organisationnel sur la performance du registre académique. L'étude a utilisé une approche qualitative pour collecter les données de l'étude. Les résultats ont révélé que les principaux objectifs de l'initiative de changement structurel, de tâches et technologique au sein du registre universitaire étaient d'améliorer les performances, de rationaliser les activités et les fonctions de base du registre et d'assurer la responsabilité au sein du registre. Les conclusions de l'étude ont également révélé que le changement structurel majeur consistant à créer des unités dotées de chefs chargés de remplir différents rôles et fonctions au sein du Greffe a eu un impact positif sur les performances. Au contraire, les résultats ont révélé que les changements technologiques et les changements de tâches du personnel n'avaient aucun impact sur les performances. Les conclusions de l'étude ont révélé certains problèmes de gestion clés pour lesquels des mesures alternatives ont été recommandées pour résoudre les problèmes.

Författarbiografier

  • Faustina Nana Yaa Boatemaa, Hostel Department, Accra Technical University, Ghana

    Ms. Faustina Nana Yaa Boatemaa is a highly skilled and motivated Assistant Registrar, currently serving at the New Hostel. With a Master's degree in Business Administration, specializing in Human Resource Management from the Ghana Institute of Management and Public Administration (GIMPA), and a Bachelor of Science in Management from Central University College, Ms. Boatemaa has a strong academic background that has prepared her for her role as an Assistant Registrar. Ms. Boatemaa has a keen interest in the impact of organizational change on employee performance in achieving organizational goals. She firmly believes that organizational change can be a catalyst for improving employee performance and achieving organizational success. She is committed to exploring and implementing innovative strategies that ensure a smooth transition during periods of organizational change, while also ensuring that employees are equipped with the skills and resources they need to perform at their best. Ms. Boatemaa's expertise in the field of Human Resource Management and organizational change has been recognized by her colleagues and peers. She is known for her exceptional organizational and planning skills, as well as her ability to develop and implement effective HR policies and procedures. Ms. Boatemaa is also well-regarded for her excellent communication and interpersonal skills, which have been critical in ensuring the success of various HR initiatives related to organizational change. Overall, Ms. Faustina Nana Yaa Boatemaa is an accomplished Assistant Registrar with a strong interest in the impact of organizational change on employee performance. Her extensive knowledge and experience in this field, combined with her exceptional organizational and communication skills, make her an asset to any organization.

    Orcid ID: https://orcid.org/0009-0004-3608-2922

  • Mabel Korankye Danso, Business Development Directorate, Accra Technical University, Ghana

    Ms. Mabel Korankye Danso is a highly skilled and dedicated Assistant Registrar currently serving in the Business Development Directorate at Accra Technical University. With a Master's degree in Business Administration, specializing in Human Resource Management from Wisconsin Int. University College, and a Bachelor's degree in Business Studies from the same institution, Ms. Danso has a strong academic background that has enabled her to excel in her profession. Ms. Danso is passionate about the contemporary Recruitment and Selection processes of human resources, and she believes that improving these processes is key to enhancing employee retention in organizations. She is committed to exploring and implementing innovative HR strategies that ensure the best talent is recruited and retained in organizations, which in turn leads to higher productivity and organizational success. Ms. Danso's expertise in the field of human resources has been recognized by her colleagues and peers. She is known for her exceptional organizational and planning skills, as well as her ability to develop and implement effective HR policies and procedures. Ms. Danso is also well-regarded for her excellent communication and interpersonal skills, which have been critical in ensuring the success of various HR initiatives. Overall, Ms. Mabel Korankye Danso is an accomplished Assistant Registrar with a strong interest in the contemporary Recruitment and Selection processes of human resources. Her extensive knowledge and experience in this field, combined with her exceptional organizational and communication skills, make her an asset to any organization.

    Orcid ID: https://orcid.org/0009-0000-1280-8064

  • Bernice Quartey-Papafio, Department of Liberal Studies and Communication Technology, Accra Technical University, Ghana

    Bernice Quartey-Papafio – a dedicated literary voyager nestled within the realms of the Accounting and Finance Department at Accra Technical University. My chronicle with Accra Technical University was penned into existence in the year 1995, a juncture from which my expedition into the world of academia and numbers has been ceaseless. Presently, I proudly hold the title of Jnr. Assistant Registrar, a role that enables me to harmonize my affection for precision with the academic orchestration of the Accounting and Finance Department. Beyond the academic tapestry, my narrative transverses into the corridors of professional enrichment. I proudly stake my claim as an Associate Member of the Chartered Institute of Human Resource Management (CIHRM) in Ghana, a distinction that mirrors my commitment to growth and expertise. As both a chronicler of numbers and an advocate of professional development, my odyssey within the university halls and beyond is an ongoing saga. Join me as I etch new chapters of erudition and accomplishment, one keystroke at a time.

    Orcid ID: https://orcid.org/0009-0000-3111-8586

  • Deborah Adjei, Department of Science Laboratory Technology, Accra Technical University, Ghana

    Meet Mrs. Deborah Adjei, a seasoned wordsmith hailing from the vibrant realm of Accra Technical University's Marketing Department. Embarking on my journey at Accra Technical University back in 1995, I've been on an odyssey of literary exploration ever since. At present, I proudly hold the esteemed position of Assistant Registrar within the Marketing Department, an opportunity that has allowed me to intertwine my passion for language with the strategic world of academia. A laureate of experience and knowledge, I find myself not only shaping narratives within the university's administrative corridors but also contributing to the broader literary tapestry as an Associate Member of the Chartered Institute of Human Resource Management (CIHRM) in Ghana. With a penchant for both the written word and the intricacies of human interaction, my journey as an author intertwines with my professional endeavors, allowing me to craft a narrative that speaks to both the heart and mind. Join me as I continue to pen the story of academia and beyond, one word at a time.

    Orcid ID: https://orcid.org/0009-0000-1280-9524

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Nedladdningar

Publicerad

2023-09-08

Nummer

Vol 7 Nr 1 (2023)

Sektion

Articles