QUALITY MANAGEMENT PRACTICES AND ORGANIZATION PERFORMANCE: A CRITICAL REVIEW OF LITERATURE
DOI:
https://doi.org/10.46827/ejmms.v7i2.1231Palabras clave:
quality management practices, organization performance, resource-based viewResumo
With an increasingly competitive and tumultuous business environment, organizations need to continuously reassess the suitability of their strategies in meeting the ever-changing customer requirements. This study sought to carry out a literature review on quality management practices, organization culture and organization performance with an aim of establishing the existing relationship among them. In so doing, the study was guided by the resource-based view and contingency theories. From the study, it was established that a consensus exists among extant literature that both quality management practices (QMPs) organization performance. When implemented, QMPs are expected to improve the quality of output by improving the efficiency of processes, reducing errors, enhancing timely operations and response. Based on these findings, it is concluded that implementing QMPs on their own can lead to an increase in different measures of organization performance. However, it also seems that OC moderates the relationship between QMPs and firm performance.
Article visualizations:
Citas
Abdullahi, A. A., & Bett, S. (2018). Total Quality Management Practices and Performance of Commercial Banks in Kenya: Case of Kenya Commercial Bank Limited. International Academic Journal of Human Resource and Business Administration, 3(1), 190–207.
Agyei, E. K., Koomson, E. S. B., & Akrasi, E. (2021). The Role of Procurement in Quality Management of Ghana COCOBOD, Ghana. European Journal of Logistics, Purchasing and Supply Chain Management, 9(1), 1–20.
Ahmed, S. W., & Siddiqui, D. A. (2020). Human Resource Management, Total Quality Management and Competitive Advantages: Evidence from Pakistani Banking Industry.
Ali, Khairul, A. M. (2020). The Nexus Between Supplier Quality Management and Organization’s Competitive Advantage: An Empirical Evidence. LogForum, 16(1), 161–170.
Elhawi, R., Sakarneh, B. K., & Janjata, S. (2021). The Impact of Implementing Total Quality Management on Employee Performance while Working from Home in Jordan Banking Sector (Case study in Jordan Commercial Bank. Natural Volatiles and Essential Oils Journal, 8(4), 4354–4369.
Kheni, N. A., & Ackon, F. (2015). Impact of Total Quality Management Practices ( TQMPs ) on Construction Project Quality Performance in Developing Countries : Study of Construction Businesses in Ghana. International Journal of Management Science, 2(3), 35–51.
Kihugwa, M. W., & Machoka, P. (2020). Total Quality Management as a Correlate of Customer Satisfaction . A Case Study of Winners Chapel INT’L, SDA Church, KAG Church, NENO Evangelism and PEFA in Mariakani Area of Kaloleni, Kilifi. International Journal of Management and Leadership Studies (IJMLS), 2(3), 1–9.
Marczyk, G., DeMatteo, D., & Festinger, D. (2005). Essentials of Research Design & Methodology.
Meta, R. W. (2019). Total Quality Management Practices and Organisational Performance: a Case Study of Co-Operative Bank of Kenya Limited. [Unpublished Master of Business Administration Thesis]. University of Nairobi.
Mukami, K. M., & Kiiru, D. (2019). Quality Management Strategies and Customer Satisfaction Among Public Hospitals in Embu County, Kenya. International Journal of Current Aspects, 3(II), 12–25.
Murenga, Y. A., & Njuguna, R. (2020). Total Quality Management Practices and Service Delivery of Small and Medium Enterprises: Case of Horizons Offices Limited in Kenya. International Academic Journal of Human Resource and Business Administration, 3(8), 207–226.
Nwafor, O. L. (2020). The Relationship Between Total Quality Management and Financial Performance: A Case Study of Zenith and Fidelity Bank in Nigeria. [Unpublished Master of Science in Accounting and Financial Management Thesis].Griffith College Dublin.
Othman, B., Khatab, J. J., & Esmaeel, E. S. (2020). The Influence of Total Quality Management on Competitive Advantage towards Bank Organizations: Evidence from Erbil/Iraq. International Journal of Psychosocial Rehabilitation, 24(5), 3427–3440.
Rehmani, K., Naseem, A., & Ahmad, Y. (2020). The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance. Global Social Sciences Review, V(I), 180–189.
Salah, S. A. (2018). Total Quality Management Practices and Performance of Commercial Banks in Garissa County, Kenya. International Academic Journal of Human Resource and Business Administration, 3(1), 52–67.
Salimian, H., Rashidirad, M., & Soltani, E. (2021). Supplier Quality Management and Performance: The Effect of Supply Chain Oriented Culture. Production Planning & Control, 32(11), 942–958.
Sharma, M., & Joshi, S. (2020). Digital Supplier Selection Reinforcing Supply Chain Quality Management Systems to Enhance Firm’s Performance. The TQM Journal, 0(0), 1–29.
Shengeza, J. J. (2017). Evaluation on the Application of Quality Management System in Tanzania Building Construction Projects. American Journal of Management Science and Engineering, 2(6), 170–175.
Engaging Customers as Stakeholders to Enhance Quality Management in Public Institutions-a Case of Kenya Power Company Use of Twitter, (2020) (testimony of Peris E Suka).
Ukab, M. M. (2021). Total Quality Management Practices To Enhance Organizational Performance By Competitive Advantage As Mediating in SMEs In Iraq. Psychology and Education Journal, 58(2), 1–12.
Waduu, D. W., & Rugami, M. (2019). Total Quality Management Practices and Performance of Commercial Banks in Kilifi Town, Kenya. International Journal of Current Aspects, 3(VI), 1–15.
Wambui, C. S., & Bett, S. (2019). Total Quality Management Practices and Performance of Organizations in the Real Estate Industry , Case of Property Developers in Nairobi City County , Kenya. International Journal of Current Aspects, 3(IV), 14–31.
Zimon, G. (2019). The impact of quality management on inventories in commercial enterprises operating within group purchasing organizations. Problems and Perspectives in Management, 17(3), 362–369.
