IMPLEMENTING ADMINISTRATIVE PROCEDURE REFORM FOR PEOPLE IN THE CONTEXT OF DIGITAL TRANSFORMATION IN VIETNAM

Περίληψη

The article focuses on analyzing the implementation of administrative procedure reform in the context of digital transformation in Vietnam, an urgent topic in modernizing public administration and building a digital government. Based on a synthesis of international theory and research, the article examines the relationship between administrative procedure reform and digital transformation through policy analysis, statistical data, and case studies at several ministries, branches, and localities in Vietnam. The research results show that digital transformation has contributed to streamlining administrative procedures, reducing costs and processing time, increasing transparency, and improving people's satisfaction. Initiatives such as the National Public Service Portal, the Population Database, and Vietnam Electronic Identification are important steps in the digitization of administrative procedures. However, the study points out some limitations, including the disparity in digital infrastructure between regions, limited digital capacity of civil servants, and an incomplete legal framework for protecting personal data. Comparison with international models from Singapore and South Korea shows that Vietnam should focus on synchronizing data infrastructure, improving security, and putting people at the center. The article proposes solutions and policy recommendations to accelerate the process of administrative procedure reform and develop digital government by 2030.