OCCUPATIONAL STRESS IN RELATION TO THE QUALITY OF SERVICE OF FIREFIGHTERS DURING COVID-19 PANDEMIC

Autoři

  • Irish P. Bandolos University of Mindanao, Davao City, Philippines
  • Bill Fares C. Romero University of Mindanao, Davao City, Philippines
  • Justine C. Madrazo University of Mindanao, Davao City, Philippines
  • Michael J. Antipaso University of Mindanao, Davao City, Philippines

DOI:

https://doi.org/10.46827/ejsss.v10i2.1800

Klíčová slova:

occupational stress, quality of service, COVID-19, strong institution quantitative, Philippines

Abstrakt

A career that is particularly exposed to stressful situations is firefighting. In 2019, more fire occurrences were reported, according to the Bureau of Fire Protection (BFP). The objectives of this study are to determine and understand the level of occupational stress among firefighter personnel and how it affects the quality of service of firefighters personnel during the COVID-19 pandemic. The respondents of this study were personnel from the Bureau of Fire Protection (BFP) in Davao City who had been in service for at least three years. The researcher identifies the personnel of the Bureau of Fire Protection (BFP) in Davao City as the primary respondents of this study as they can provide authenticity, reliability, and accurate data that could answer the study’s objective. Simple random sampling procedures were employed to choose respondents from each fire station in Davao City. An adapted survey questionnaire was used in the study to gather data. By using descriptive and inferential statistics, the collected data is statistically analysed. Mean was used to determine the level of stress and quality of services of BFP. Pearson r was employed to describe a significant relationship that existed between stress and the quality of services of firefighters. Interpretations would be based on a 0.05 level of significance. Further, the P-value generated from the correlated data was used specifically to determine the level of significance. The result of the study found that there is a significant relationship between occupational stress and the quality of service of BFP during the COVID-19 pandemic. Therefore, the hypothesis is rejected. The researchers recommend comparing the level of occupational stress before the pandemic and during the pandemic.

 

Article visualizations:

Hit counter

Biografie autora

  • Irish P. Bandolos, University of Mindanao, Davao City, Philippines

    Irish Alemania Pioneta-Bandolos is a Master of Criminal Justice with a specialization. She is a research coordinator and full-time faculty member at the College of Criminal Justice Education at the University of Mindanao. Outside of their professional pursuits, Irish is actively involved in different organizations: An Emergency Action for Good Leadership Service, Inc. Fire Auxiliary Corp member, specifically the University of Mindanao Chapter. Additionally, she serves as an Enlisted Personnel Reservist in the Philippine Army. To further enhance their knowledge and skills, she has attended various seminars, including the Training Workshop on the 7-Step Method of Investigation for Trafficking in Persons and Environmental Crimes in the Philippines, Cybercrime Incident Response Specialization Training, and Medico-Legal Forensic Training conducted by PAP FILE in Cebu City.

  • Bill Fares C. Romero, University of Mindanao, Davao City, Philippines

    Michael J. Antipaso is currently pursuing a Bachelor of Science in Criminology at the University of Mindanao, located in Gravahan, Matina Crossing, Davao City. Prior to his college studies, he completed his senior high school education at Nieves Villarica National High School in the Babak District of the Island Garden City of Samal, graduating in the academic year 2017-2018. His junior high school education was completed at Cogon National High School in Prk 2, Cogon, Babak District, Igacos, where he graduated in 2015-2016. For his primary education, Antipaso attended San Isido Elementary School in Brgy San Isidro, Babak District, Igacos.

  • Justine C. Madrazo, University of Mindanao, Davao City, Philippines

    Bill Fares C. Romero is currently enrolled at the University of Mindanao, pursuing a Bachelor of Science in Criminology at their campus located in Gravahan, Matina Crossing, Davao City. He completed his senior high school education at ACES Polytechnic College in Panabo City, graduating in 2017-2018. Prior to that, he attended Panabo Christian School for junior high school, where he graduated in 2015-2016. Michael's primary education was completed at Cabili Elementary School in Brgy. Quezon, Panabo City, where he finished in 2011-2012.

  • Michael J. Antipaso, University of Mindanao, Davao City, Philippines

    Justine C. Madrazo is currently pursuing a Bachelor of Science in Criminology at the University of Mindanao, located in Gravahan, Matina Crossing, Davao City. He is expected to graduate in the near future. Prior to his college studies, Justine completed his senior high school education at Lupon National Comprehensive High School in Brgy. Ilangay, Lupon, Davao Oriental, graduating in 2017-2018.  He also attended Lupon National Comprehensive High School for junior high school, where he graduated in 2015-2016. His primary education was completed at Comarra T. Manuel Central Elementary School - II in Brgy. Poblacion, Lupon, Davao Oriental.

Reference

Ahn, K. Y. (2014). The relationship between job stress and service quality, and the moderating effect of organizational justice. Journal of the Korea Safety Management & Science, 16(3), 389-397. http://dx.doi.org/10.12812/ksms.2014.16.3.389

Arble, E. P., & Arnetz, B. B. (2020). Evidence-based practices to enhance first responder well-being and performance. In C. A. Bowers, D. C. Beidel, & M. R. Marks (Eds.), Mental health intervention and treatment of first responders and emergency workers (pp. 205–229). Medical Information Science Reference/IGI Global. https://doi.org/10.4018/978-1-5225-9803-9.ch012

Arlene (2018). The 5 Service Dimensions All Customers Care. Retrieved on September 19, 2022 from http://www.serviceperformance.com/the-5-service-dimensions-all-customers-care-about

Bahadori, M., Ravangard, R., Raadabadi, M., Hosseini-Shokouh, S. M., & Behzadnia, M. J. (2019). Job stress and job burnout based on personality traits among emergency medical technicians. Trauma Monthly, 24(6), 24-31. https://doi.org/10.30491/tm.2019.104270

Brzezińska, D., Bryant, P., & Markowski, A. S. (2019). An alternative evaluation and indicating methodology for sustainable fire safety in the process industry. Sustainability 11(17) https://doi.org/10.3390/su11174693

Cabrera, R. (2019). BFP: More fires, more deaths reported in 2019. Retrieved on September 21, 2022, from https://www.philstar.com/nation/2019/12/13/1976567/bfp-morefires-moredeaths-reported-2019

Chitra, A. (2020). Study on the impact of occupational stress on job satisfaction of teachers during Covid-19 pandemic period. Global Development Review, 4(2), 52-62. Retrieved from https://www.researchgate.net/publication/349760805_Study_on_Impact_of_Occupational_Stress_on_Job_Satisfaction_of_Teachers_during_Covid-19_Pandemic_Period

Cotterell, N., Eisenberger, R., & Speicher, H. (1992). Inhibiting Effects of Reciprocation Wariness on Interpersonal Relationships. Journal of Personality and Social Psychology. https://doi.org/10.1037/0022-3514.62.4.658

Coulthard, C. (2018). High-Rise Firefighting: Firefighter Preparedness to Life-Safety Vulnerabilities. Retrieved from https://www.viurrspace.ca/server/api/core/bitstreams/13d54a6d-5813-40d5-8a3e-7583397c4e59/content

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500

Jonkisz, A., Karniej, P., & Krasowska, D. (2021). SERVQUAL method as an “Old New” tool for improving the quality of medical services: A literature review. International Journal of Environmental Research and Public Health, 18(20), 10758. https://doi.org/10.3390%2Fijerph182010758

Horn, G. P., Madrzykowski, D., Neumann, D. L., Mayer, A. C., & Fent, K. W. (2022). Airborne contamination during post-fire investigations: Hot, warm and cold scenes. Journal of occupational and environmental hygiene, 19(1), 35–49. https://doi.org/10.1080/15459624.2021.2002343

Kadir, A. R., Kamariah, N., & Saleh, A. (2017). The effect of role stress, job satisfaction, self-efficacy, and nurses’ adaptability on service quality in public hospitals of Wajo. International Journal of Quality and Service Sciences. Retrieved from https://www.emerald.com/insight/content/doi/10.1108/IJQSS-10-2016-0074/full/html

Kahanji, C., Walls, R. S., & Cicione, A. (2019). Fire spread analysis for the 2017 Imizamo Yethu informal settlement conflagration in South Africa. International Journal of Disaster Risk Reduction 39(2). https://doi.org/10.1016/j.ijdrr.2019.101146

Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative Science Quarterly, 9(4), 370–390. https://doi.org/10.2307/2391032

Levy, B., Wegman, D., and Baron, S. (2017). Occupational and environmental health: recognizing and preventing disease and injury. Retrieved on December 13, 2023, from https://academic.oup.com/book/26056/chapter-abstract/193985547?redirectedFrom=fulltext

Logrosa, G., Mata, M. A., Lachica, Z. P., Estaña, L. M., & Hassall, M. (2022). Integrating risk assessment and decision‐making methods in Analyzing the dynamics of COVID‐19 epidemics in Davao City, Mindanao Island, Philippines. Risk Analysis, 42(1), 105-125. https://doi.org/10.1111/risa.13779

Mahdizadeh, M., Jaberi, A. A., & Bonabi, T. N. (2019). Massage therapy in the management of occupational stress in emergency medical services staffs: a randomized controlled trial. International journal of therapeutic massage & bodywork, 12(1), 16. Retrieved from https://pubmed.ncbi.nlm.nih.gov/30854151/#:~:text=A%20one%2Dway%20ANCOVA%20showed,stress%20in%20emergency%20medical%20centers.

Pasca, R., & Wagner, S. L. (2022). Modeling Firefighter Work State, Satisfaction and Well-Being. Journal of Loss and Trauma, 1-14. 21. https://doi.org/10.1080/15325024.2021.2013672

Ram, N., Khoso, I., Shah, A. A., Chandio, F. R., & Shaikih, F. M. (2011). Role conflict and role ambiguity as factors in work stress among managers: A case study of manufacturing sector in Pakistan. Asian Social Science, 7(2), 113-118. https://doi.org/10.5539/ass.v7n2p113

Rashid, A., & Rokade, V. (2019). Service quality influences customer satisfaction and loyalty. UKH Journal of Social Sciences, 3(1), 50-61. http://dx.doi.org/10.25079/ukhjss.v3n1y2019.pp50-61

Singh, P. P., Sabnani, C. S., & Kapse, V. S. (2021). Interpreting benchmark assessment of emergency fire service using geoinformation technology. International Journal of Disaster Risk Reduction, 63, https://doi.org/10.1016/j.ijdrr.2021.102432

Soravia, L. M., Schwab, S., Walther, S., & Müller, T. (2021). Rescuers at risk: Posttraumatic stress symptoms among police officers, fire fighters, ambulance personnel, and emergency and psychiatric nurses. Frontiers in Psychiatry, 11, Article 602064. https://doi.org/10.3389/fpsyt.2020.602064

Thakre, N., & Jadhav, R. (2022). Extraversion, Occupational Stress, Job Involvement and Job Satisfaction among Indian Sales Personnel. Journal of Psychosocial Research, 17(1). Retrieved from https://www.researchgate.net/publication/360977399_Extraversion_Occupational_Stress_Job_Involvement_and_Job_Satisfaction_among_Indian_Sales_Personnel

Tishi, T. R., & Islam, I. (2019). A study on firefighting capacity of fire stations of Dhaka metropolitan area. In International Conf. on Disaster Risk Management. Retrieved on September 19, 2022 from https://fdocuments.net/document/a-study-on-fire-fighting-capacityof-fire-stations-a-study-on-fire-fighting.html?page=11

Villa, M., & Ceballos, R. F. (2021). Analysis and Forecasting of Fire Incidence in Davao City. Recoletos Multidisciplinary Research Journal 8(2):35-50 http://dx.doi.org/10.32871/rmrj2008.02.03

Sullivan, J. (2017). In their words: Classifying organizational reliability from employee speech. [pdf]. ResearchGate. Available at: https://www.researchgate.net/publication/317634531_In_their_words_Classifying_organisational_reliability_from_employee_speech

Webster M., Bedawy, R., & Ahmed, A.M. (2020). Dysfunctional behavior at the workplace and its impact of Employees’ Job Performance. International Journal of Business Administration 9(4):224. http://dx.doi.org/10.5430/ijba.v9n4p224

Zadeh, N. R. N., Abdulwakil, A. H., Amar, M. J. R., Durante, B., & Santos, C. V. N. R. (2021). Fire-fighting UAV with shooting mechanism of fire extinguishing ball for smart city. Indonesian Journal of Electrical Engineering and Computer Science 22(3):1320, http://dx.doi.org/10.11591/ijeecs.v22.i3.pp1320-1326

Stažení

Publikováno

2024-08-19

Číslo

Vol 10 No 2 (2024)

Sekce

Articles