EXAMINING THE NEXUS BETWEEN SERVICE DELIVERY EFFICIENCY AND SUSTAINABLE OPERATION OF COFFEE WASHING STATIONS IN GASHONGA SECTOR, RUSIZI DISTRICT, RWANDA

Autor/innen

  • James Harindintwari Kibogora Polytechnic, Rwanda
  • Claudine Yumvuhore Kibogora Polytechnic, Rwanda
  • Steven Mugunga Kibogora Polytechnic, Rwanda
  • Josue Michel Ntaganira Kibogora Polytechnic, Rwanda
  • Jean Baptiste Ndirishye Kibogora Polytechnic, Rwanda
  • Elyzee Hitayezu Kibogora Polytechnic, Rwanda
  • Fabrice Irafasha Kibogora Polytechnic, Rwanda

DOI:

https://doi.org/10.46827/ejsss.v10i1.1728

Schlagwörter:

washing station, service delivery, sustainable operation, Rwanda

Abstract

This study aimed to determine the influence of service delivery on firm sustainability. The study intended to assess the level of service delivery and firm sustainability and investigate the challenges and mitigation strategies for service delivery by coffee farmers toward firm sustainability. The study employed 330 as the target population. A. stratified sampling was used for a sample size of 18 manpower workers and 58 coffee farmers. The study's findings revealed that service beneficiaries perceive the importance of good service delivery. It was proved that service delivery has a positive impact on business sustainability. The coefficient of determination (R2 = .112) revealed that 11.2% and the provision of branches could improve the service provided by our firm. My firm organizes fieldwork to visit their stakeholder in their firms correlate with Business has enough tools to reach everywhere ranked on (R = .361, P = .001) the coefficient of determination (R2 = .130) revealed that 13.0%. My firm provides enough training for their work (R = .537, P = .000); the coefficient of determination (R2 = .288) ranked by 28.8%. The firm receives our complaints immediately and verbally as a way of improving customer care, the coefficient of determination (R2 = .244) ranked by 24.4% (R = .491, P = .000), the service delivery is attractive in our region (R= .313, P= .006), The coefficient of determination (R2= .097) ranked by 9.7%. The firm gives us different kinds of motivation to keep a relationship with their customer and attract new ones (R= .251, P = .029); the coefficient of determination (R2 = .063) ranked by 6.3%. The study recommended that NAEB work with the Private Sector Federation (PSF) and SMEs to improve service delivery, provide subsidies to farmers and yield produced, train farmers and industry owners to make good corporation among them, provide market internally and externally as the motivation to enhance their business and attract investors.

 

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Autor/innen-Biografien

  • James Harindintwari, Kibogora Polytechnic, Rwanda

    Dr. James Harindintwari, Lecturer of school administration, economics of education, educational psychology, class management, comparative education, principles and practice of teaching at Faculty of Education, Kibogora Polytechnic, Rwanda. He has taught different modules of education at both undergraduate and postgraduate diploma in education since 2014. His research interests focus on issues that concern the education particularly educational resources, student performance, and teachers’ continuous professional development and student disruptive behaviors. Dr. James has authored research publications such as availability of materials and school materials utilization in implementing competence-based curriculum, cognitive and affective teachers’ skills determinants as amalgam to generate students’ performance.

  • Claudine Yumvuhore, Kibogora Polytechnic, Rwanda

    Claudine Yumvuhore, Assistant Lecturer of managing people and operation, introduction to accounting, strategic management, investment and portfolio analysis, international finance at Faculty of Education and Business Development Studies, Kibogora Polytechnic, Rwanda.

  • Steven Mugunga, Kibogora Polytechnic, Rwanda

    Ntaganira Josue Michel, Lecturer of school administration, sociology of education, educational psychology, class management, deontology of teachers, child friendly school and concept, curriculum design and practice, action research at Faculty of Education, Kibogora Polytechnic, Rwanda. He has taught different modules of education at both undergraduate and postgraduate diploma in Education.

  • Josue Michel Ntaganira, Kibogora Polytechnic, Rwanda

    Mugunga Steven, Assistant Lecturer of introduction to economics, macroeconomics, microeconomics, international economics and public economics at Faculty of Education and Business Development Studies, Kibogora Polytechnic, Rwanda.

  • Fabrice Irafasha, Kibogora Polytechnic, Rwanda
    Irafasha Fabrice is Graduate, Faculty of Education, Kibogora Polytechnic, Rwanda.

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Veröffentlicht

2024-05-31

Ausgabe

Bd. 10 Nr. 1 (2024)

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