ALTERNATIVE PROVIDERS IN THE UK: UNDERSTANDING STUDENTS’ SATISFACTION AND CHALLENGES

Authors

  • John Mariampillai School of Business and Law, Buckinghamshire New University, United Kingdom
  • Shameem Shaffi School of Leadership and Management, Arden University, United Kingdom

DOI:

https://doi.org/10.46827/ejes.v9i7.4338

Keywords:

student satisfaction, quality, funding, alternative providers

Abstract

In the United Kingdom (UK) higher education policy changes, especially since 2010, focus on supporting quasi-markets by allowing greater institutional competition and student choice. The decision to open-up the higher education market to alternative providers has resulted in the remarkable growth of providers gaining access to public-backed funding. There has been very little empirical study on alternative providers and/or students within alternative provider institutions, especially in the context of students studying for a degree programme. Using both the education and marketing literature, this article examines students’ perspectives on their educational experiences. This article reports on the outcomes of a small survey conducted with learners within alternative providers in the UK to capture learners’ satisfaction with their educational experience.

 

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Author Biographies

  • John Mariampillai, School of Business and Law, Buckinghamshire New University, United Kingdom

    Dr John Mariampillai is a Senior Lecturer in Business and Leadership at the School of Business and Law, Buckinghamshire New University, UK. John’s research interests include internationalisation, public-private partnerships and marketisation.  orcid.org/0000-0002-0495-2442

  • Shameem Shaffi, School of Leadership and Management, Arden University, United Kingdom

    Shameem Shaffi is a Senior Lecturer in Management at the School of Leadership and Management, Arden University, UK. Shameem’s research focuses on knowledge economy and transnational education.

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Published

2022-06-22

Issue

Vol. 9 No. 7 (2022)

Section

Articles

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