INFLUENCE OF MARKETING COMMUNICATION PRACTICES ON ACADEMIC PERFORMANCE

Autors/ores

  • Kennedy Ntabo Otiso Associate Professor, Department of Business Administration and Management Science, School of Business, Koitaleel Samoei University College, Kenya

DOI:

https://doi.org/10.46827/ejmms.v10i2.2068

Paraules clau:

marketing communication, academic performance, strategic leadership, institutional branding, community engagement and educational management

Resum

This paper aimed to focus on the influence of marketing communication practices on academic performance at Kaiboi National Polytechnic in Nandi County, Kenya. The study adopted the Education Production Function Theory and Path-Goal Theory. The study used a descriptive research design, and the study population was 210, which consisted of 1 Chief Principal, 2 Deputy Principals, 20 Heads of Departments, 52 trainers, and 135 trainees, while the sample size was 210. The researchers used questionnaires to collect data. Analysis was done descriptively, and results were presented using tables, charts, and graphs. The findings revealed that strategic leadership on marketing communication practices had a positive influence on academic outcomes. Marketing communication practices—such as public relations strategies, open day events, institutional branding, and community engagement—also played a key role in shaping perceptions and enhancing institutional reputation, which positively influenced student morale and performance. The study recommended that principals prioritize improving marketing communication practices by actively engaging with students and staff through regular motivational speeches, clear guidance and counseling, and targeted marketing communication efforts. These should include fostering transparent communication channels, promoting institutional success stories, and increasing visibility through digital and community-based platforms. Strengthening administrative practices was also deemed crucial. The findings of the study may help the Kenya Educational Management Institute to come up with training modules relevant to the reality on the ground concerning instructional supervision, strategic planning, and integrated marketing communication in education. Further, the study findings could be used to improve leadership for academic performance by policymakers and key stakeholders.

 

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Biografia de l'autor/a

  • Kennedy Ntabo Otiso, Associate Professor, Department of Business Administration and Management Science, School of Business, Koitaleel Samoei University College, Kenya

    Professor Kennedy Ntabo Otiso is an accomplished scholar, researcher, and consultant in Marketing and Business Management, with over fifteen years of experience in higher education and institutional leadership. He serves as Associate Professor of Marketing Management at Koitaleel Samoei University College (KSUC), a constituent college of the University of Nairobi, Kenya. Prof. Otiso holds a PhD in Business Management (Marketing) from Moi University and has authored over 70 peer-reviewed publications, two academic books, and numerous conference papers presented across Africa and internationally. His teaching and research expertise cover strategic management, marketing research, customer relationship management, and organizational behavior. He has held key leadership roles including Head of Department, Program Leader for MBA and PhD programs, and Chairman of KSUC Staff Welfare and Pension Scheme. Prof. Otiso has also served as External Examiner in several Kenyan universities and was Director of the Consolidated Bank of Kenya Ltd (2018–2023). His recent book, Customer Relationship Management Practices: Customer Satisfaction and Retention (2025), underscores his contribution to marketing innovation and consumer behavior research. Beyond academia, he has consulted for organizations such as the Commission for University Education (CUE) and facilitated training in entrepreneurship, governance, and youth empowerment. Prof. Otiso has supervised over 25 master’s theses and multiple PhD dissertations, reflecting his deep commitment to mentorship and academic excellence. Recognized for his integrity and leadership, he is certified in Corporate Governance and Senior Management and continues to advance business education and institutional development in Kenya and beyond.

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2025-11-05

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